Please make a selection to proceed to the next step.

Question 1 of 6 · Visit Frequency

In the last 6 months, how many times have you visited a clinic or outpatient hospital?

Select your visit frequency

0 times Rarely or haven't visited any clinic recently

›

1–2 times Occasional doctor checkup or consultation

›

3–5 times Regular clinic visits or ongoing family care

›

6+ times Frequent specialist visits or chronic care

›

Question 2 of 6 · Wait Duration

On your last visit, roughly how long did you wait before seeing the doctor?

Select typical duration or enter exact minutes

Under 15 minutes Quick, punctual consultation

›

15 to 30 minutes Moderate, manageable waiting time

›

30 to 60 minutes Common delay in busy outpatient clinics

›

1 to 2 hours Substantial delay, tiring wait

›

Over 2 hours Extreme delay or overcrowded hospital OPD

›

Enter exact minutes… Type your specific wait duration

✎

Question 3 of 6 · Crowding Impact

Have you ever left a clinic, or decided not to go, because the waiting room looked too crowded?

Select the option that best reflects your experience

Yes — walked out after waiting too long Waited past my schedule and had to leave without consultation

›

Yes — saw the crowd at reception and decided not to enter Avoided joining the line altogether after seeing the rush

›

Wanted to leave, but had no choice and waited it out Needed urgent medical advice despite the exhausting delay

›

No — wait times have always been manageable Never had to leave or avoid a clinic due to queue size

›

Question 4 of 6 · Family & Seniors

When accompanying elderly parents or senior family members to a clinic, how challenging is the wait for them?

Long delays in crowded waiting halls are often hardest on senior citizens

Very exhausting — hard chairs and long waits cause physical pain and fatigue Joint stiffness, back pain, and tiredness from sitting in stuffy waiting halls

›

Stressful — worrying about delayed medication, meals, or infection risks Managing health conditions like diabetes or high BP while waiting in crowds

›

We send someone early to stand in line so elders can rest at home until their turn Family members take turns queuing to protect elders from waiting room exhaustion

›

I rarely or never accompany elderly family members to clinics Usually visit clinics alone or don't manage senior consultations

›

Question 5 of 6 · Multiple Choice

What do you typically do while waiting for your turn at a clinic?

Select all that apply, then click Continue →

Mindlessly scroll phone or social media Browsing Instagram, YouTube, news, or chats

Anxiously watch the token counter or consultation room door Constantly wondering when your token will be called

Step outside for fresh air, tea, or coffee Prefer not sitting in the stuffy waiting room

Handle urgent work calls, emails, or messages Trying to stay productive despite the delay

Comfort and assist family members or children Helping elderly relatives stay comfortable or calming restless kids

Just sit quietly and wait Resting without doing anything specific

Other activity (specify below) Describe what else you do while waiting

Question 6 of 6 · Solution Concept

If clinics offered a way to book your token in advance, track queue progress live from home, and get notified when your number is close, would you use it?

Arrive right when the doctor is ready to consult you — zero unnecessary waiting hall time

Yes — I would definitely use it Booking tokens ahead, live tracking, and arrival alerts would save hours of waiting time for me and my family

›

No — I prefer the regular clinic walk-in I prefer taking a physical paper token at the reception desk and waiting inside the clinic lobby

›

✓ Response Received

Thank you for sharing your experience.

Your feedback helps us better understand clinic waiting challenges and ways to improve outpatient care for patients and families.